HIPAA Compliance & Data Protection

Yoohoo Cares takes the protection of health-related information seriously. While our service is designed as a wellness check-in tool (not a healthcare provider), we recognize that the information shared during check-in calls may include sensitive health details. We've built our platform with healthcare-grade security standards because your wellbeing deserves nothing less.

Every conversation, every observation, every detail you trust us with is handled with the same care and rigor that healthcare organizations apply to patient data. This isn't just a compliance checkbox—it's foundational to who we are.

Yoohoo Cares operates as a health-adjacent technology service. While we may not always be classified as a "Covered Entity" under HIPAA, we've made a deliberate choice: we voluntarily adopt HIPAA-aligned practices because it's the right thing to do.

• We're prepared to enter Business Associate Agreements (BAAs) with healthcare organizations that integrate with our platform
• We treat all health-related observations captured during check-in calls as Protected Health Information (PHI), applying the same safeguards regardless of regulatory classification
• We embrace the principle that your data deserves protection at the highest level, period

We've engineered our platform to protect your data at every layer:

Technology alone doesn't protect data—people do. We maintain rigorous administrative practices:

• HIPAA Awareness Training: All employees complete regular HIPAA compliance and privacy training
• Background Checks: Every team member with data access undergoes background screening
• Incident Response: Documented incident response plan and breach notification procedures, ready to respond within 72 hours
• Risk Assessments: Regular risk assessments to identify and address vulnerabilities
• Privacy & Security Officers: Designated officers responsible for compliance and data protection strategy
• Documented Policies: Comprehensive written policies and procedures governing data handling

• Cloud Infrastructure: Our systems are hosted on HIPAA-eligible cloud services with industry-leading security standards
• No Local Storage: Protected health information is never stored on personal devices or uncontrolled systems
• Secure Facilities: Any physical operations are conducted in secure, access-controlled facilities
• SOC 2 Compliance: Our infrastructure providers maintain SOC 2 Type II certifications

We follow strict principles about what we collect, how we store it, and how we use it:

• Minimum Necessary Principle: We only collect and retain information that's genuinely needed to serve you
• Separate Encryption: Voice data is encrypted separately from account data for additional security
• Access Restrictions: Call transcripts and health-related observations are access-restricted to authorized personnel only
• Authorized Distribution: Health-related alerts are only sent to guardians and users you explicitly authorize
• No Commercial Use: Your data is never used for marketing, profiling, or sold to third parties
• No Sharing: We don't share health-related data with partners or advertisers without your explicit consent

You have important rights regarding your health-related data. We support all of them:

• Right to Access: Request access to all health-related data we hold about you
• Right to Correction: Request correction of inaccurate information in your record
• Right to Deletion: Request deletion of health-related data (subject to legal retention requirements)
• Right to Breach Notification: Receive notification of any data breaches involving your information within 72 hours
• Right to Complaint: File a complaint with us or with the relevant authorities if you believe your data rights have been violated

To exercise any of these rights, contact our compliance team at compliance@yoohoo.care. We'll respond to your request within the timeframes required by applicable law.

Are you a healthcare organization interested in integrating Yoohoo Cares into your patient care workflow? We're prepared to enter into Business Associate Agreements (BAAs) that formalize our commitment to HIPAA compliance and your organization's data protection requirements.

A BAA ensures that both parties understand their responsibilities regarding patient data and establishes the safeguards that will be applied. Contact our compliance team to discuss your organization's specific needs.